Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times vary depending on your location:

United States: 7–15 business days
United Arab Emirates: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
Australia & New Zealand: 8–18 business days
Europe: 7–18 business days
Other International Destinations: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before your order is completed. We may occasionally offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 72 hours for tracking updates to appear.

Delays

While we strive to meet all estimated delivery times, delays may occur due to customs inspections, weather conditions, carrier issues, holidays, or other circumstances beyond our control. We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, we may be unable to replace or refund orders that are lost or delivered to the wrong address.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 30 days of delivery at customer.catecho@gmail.com with your order number and supporting photos. We will review the issue and work to resolve it as quickly as possible.