Refund policy

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, dissatisfaction, or any reason other than receiving a defective, damaged, or incorrect item.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 30 days of receiving your order at customer.catecho@gmail.com with:

Your order number
A description of the issue
Clear photos or videos showing the defect, damage, or incorrect item

Once we review and verify the issue, we will provide a full refund to your original payment method at no additional cost to you.

Non-Returnable Items

We do not accept returns or offer refunds for:

Change of mind
Incorrect size or color selection made by the customer
Products that have been used, damaged by misuse, or altered after delivery
Sale or clearance items
Gift cards
Personalized or custom-made products
Refund Process

If your claim for a defective, damaged, or incorrect item is approved, a full refund will be issued to your original payment method. Refunds are typically processed within 10 business days after approval, although your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at customer.catecho@gmail.com.